Refund Policy.

This policy explains when payments for Your Next Seat paid plans (Basic and Pro) are and are not refundable. It should be read together with our Terms of Service and Cancellation Policy.

The Free plan involves no payment, so nothing in this policy about refunds applies to it.

• Except where a refund is required by law (Section 4) or granted at our or Paddle’s discretion (Section 7), all payments are non-refundable.
• We do not offer voluntary “changed-my-mind” refunds beyond what the law requires.
• We do not operate a free trial. During the Beta period (before billing is switched on), the Service is provided free until billing launches; this is a Beta state, not a recurring trial. After launch, paid plans are paid from the first day with no trial period. (See Section 8.)

Cancelling your subscription stops future billing; it does notrefund the current billing period you have already paid for. When you cancel, you keep full access until the end of the period you paid for, after which your account moves to the Free plan. There are no refunds for unused time in a billing period. How to cancel is set out in the Cancellation Policy. This Section is subject to your statutory rights in Section 4.

Some countries give consumers a mandatory right to cancel a new purchase and obtain a refund within a short window after purchase. Where such a right applies to you, it takes precedence over our general no-refund position, and nothing in this policy removes or limits it.

4.1 EU / EEA / United Kingdom / Switzerland (14-day right)

If you are a consumer in the EU, the EEA, the UK, or Switzerland, you have a 14-day right of withdrawal that runs from the day your subscription contract is concluded (not from first use).

The Service is an online software service that you begin using immediately. Accordingly:

• At the point of subscribing, you expressly request that we begin providing the Service straight away, during the 14-day withdrawal period, and you acknowledge how this affects your right of withdrawal. (This request and acknowledgement are captured at checkout.)
• If you withdraw within the 14-day period, we will refund what you paid minus a proportionate amount for the part of the Service actually supplied to you up to the moment you told us you were withdrawing. For example, on a monthly plan, withdrawing on day 3 of a 30-day period means we may keep an amount proportionate to those 3 days and refund the rest.
• Once the period you paid for has been fully provided, the right of withdrawal for that period no longer applies.

This statutory right applies to a new purchase. It is nota recurring refund right that re-arises on each automatic renewal.

4.2 EU withdrawal function (“withdrawal button”)

If you are an EU consumer, you can exercise the withdrawal right above using the dedicated withdrawal function available in the Paddle checkout and customer portal, in addition to the model withdrawal form or any clear statement. (Required under the Consumer Rights Directive Article 11a, applicable from 19 June 2026.)

4.3 Other jurisdictions with mandatory cooling-off

Where you are a consumer in another country with a mandatory cooling-off right, that right applies and takes precedence. Based on the rights enforced by our reseller Paddle, this includes (non-exhaustive): Turkey, Israel (14 days); South Korea, Brazil, Canada, China (7 days); Singapore (5 days).

4.4 Australia and New Zealand

If you are a consumer in Australia, nothing in this policy excludes, restricts, or modifies any guarantee, right, or remedy you have under the Australian Consumer Law (e.g. where the Service is not of acceptable quality or does not match its description). If you are a consumer in New Zealand, the same applies under the Consumer Guarantees Act 1993. These statutory consumer guarantees apply in addition to, and are not limited by, this policy.

4.5 UAE and Saudi Arabia

Consumer protection law in the United Arab Emirates (Federal Law on Consumer Protection) and the Kingdom of Saudi Arabia may grant mandatory remedies for defective or misdescribed services. Where such rights apply, they take precedence over this policy.

Automatic renewal payments are not refundable on a “changed-my-mind” basis. To avoid being charged for the next period, cancel before your renewal date(see Cancellation Policy; we recommend at least 48 hours before). The statutory rights in Section 4 apply to a new purchase and do not re-arise on each renewal, except where mandatory local law provides otherwise.

If you believe you were charged in error (a duplicate charge, a charge after a valid cancellation, or a charge you did not authorise), contact us within 30 daysat [email protected] (or use Paddle buyer support). We will work with Paddle to investigate and correct genuine billing errors. This is separate from, and does not limit, your rights in Section 4.

We and Paddle may, at our discretion, grant a refund even where this policy does not require one — for example, to resolve a billing mistake or a service issue. A discretionary refund in one case does not create an entitlement in any other case and does not waive this policy.

• During Beta (current). The Service is provided free of charge until billing is enabled. There is no payment and therefore no refund. Any “free until billing” or “Free Beta” wording refers only to this pre-billing period.
• After launch. Paid plans (Basic, Pro) are charged from the first day of the subscription. There is no free trial and no post-launch try-before-you-buy period. Your statutory cooling-off rights in Section 4 still apply to your first paid purchase.

1. Email [email protected] with your Paddle order/receipt reference, or use Paddle buyer support via the link on your Paddle receipt.
2. Tell us the reason and, if you are exercising a statutory withdrawal right, say so.
3. Paddle reviews requests case-by-case (considering the nature of the Service, the reason, and usage) and processes any approved refund to your original payment method. Approved refunds are typically returned within the timeframe stated by Paddle and your bank or card issuer.

We may update this policy. Material changes will be notified per our Terms of Service. Changes do not reduce statutory rights and do not apply retroactively to a completed purchase to your detriment.

Billing and refunds: [email protected]. Reseller and Merchant of Record: Paddle.com — buyer support via your Paddle receipt.